Anne Dale Homestead Refund & Return Policy

Refund Policy

We at Anne Dale Homestead strive to ensure your satisfaction with our products. If you are not fully satisfied with your purchase, we offer the following refund options:

  • Refund Eligibility: Refunds are only available for products returned within 30 days of purchase. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.

  • Refund Process: Once we receive your returned item, we will inspect it to ensure it meets our refund criteria. If approved, your refund will be processed, and the credit will be applied to your original payment method within 5-7 business days.

  • Non-Refundable Items: Gift cards, sale items, and personalized or custom orders are not eligible for refunds.

Return Policy

Our return process is simple and designed to make your experience hassle-free:

  1. Initiate a Return: Contact us at support@annedalehomestead.com with your order number and details about the product you wish to return. We will provide instructions on how to proceed.

  2. Return Shipping: Customers are responsible for return shipping costs unless the item was defective or damaged upon receipt. We recommend using a trackable shipping method to ensure safe delivery.

  3. Inspection and Approval: Once your return is received, we will inspect the item. If approved, you can opt for a refund, exchange, or store credit, depending on your preference.

Exchanges

  • Defective or Damaged Items: If your product arrives damaged or defective, please contact us immediately at support@annedalehomestead.com with photos and details of the issue. We will arrange for a replacement or refund at no additional cost to you.

  • Exchange Process: For exchanges unrelated to defects or damage, the original item must be returned following the steps above. Once received and approved, we will ship the replacement item.

Store Credit

In lieu of a refund, you may choose to receive store credit. Store credits do not expire and can be applied to future purchases.

Questions?

If you have any questions about our Refund & Return Policy, please contact us at support@annedalehomestead.com. Our team is happy to assist you!